Returns & Exchanges Policy
30-Day Satisfaction Guarantee for Marine Professionals
At Boats Group, we stand behind every anchor, bilge pump, and navigation light we ship.
1. Return Eligibility
✅ Accepted Returns
- Unused items in original packaging
- Defective/damaged parts (see Section 4)
- Wrong item shipped (our error)
❌ Non-Returnable Items
- Custom-cut rigging or specially ordered parts
- Opened electrical components (e.g., GPS units, sonar sensors)
- Safety equipment with tamper seals (life jackets, flares)
- Fluids/lubricants (EPA regulations)
2. Return Process
Step 1: Authorization
Contact our Marine Support Team within 30 days of delivery:
? [email protected]
☎️ 1-800-BOATS-01
Include: Order #, product SKU, photos/video of issue
Step 2: Packaging
- Use original marine-grade packaging
- For engine parts: Drain fuel/oil completely
- Seal with waterproof tape
Step 3: Shipping
- Prepaid return label: $9.95 deducted from refund
- Or self-ship to:
Boats Group Returns
123 Marina Way
Fort Lauderdale, FL 33316
3. Refund Details
⏱️ Processing Time
- 3-5 business days after receiving return
? Refund Methods
| Return Reason | Refund Type | Restocking Fee |
|---|---|---|
| Defective/Wrong Item | Full refund + return shipping | None |
| Buyer's Remorse | Item price (minus shipping) | 15% |
| Non-Compliant Return | Store credit | 20% |
4. Damaged/Defective Parts
⚡ Immediate Action Required
- Photo Documentation: Take timestamped pictures of
- External packaging damage
- Part defects
- Serial numbers
- Report Within:
- 48 hours for mechanical parts (pumps, winches)
- 7 days for electronics (chartplotters, radios)
- Advanced Replacement Available:
For commercial vessels in season:
? Call 1-800-BOATS-EMERGENCY
5. International Returns
? Key Requirements
- Mark customs forms: "Returned Marine Parts - No Commercial Value"
- Original export paperwork must accompany return
- Customer responsible for:
▶️ Return shipping costs
▶️ Import taxes/duties
▶️ Compliance with local marine regulations
6. Environmental Compliance
♻️ Hazardous Materials Protocol
- Batteries/old engine cores: Contact us for EPA-compliant disposal
- Fuel-contaminated parts: $25 hazmat processing fee applies
- Mercury-containing devices: Cannot be returned by mail (contact regional depot)
7. Warranty Claims
? Manufacturer Warranties
- Most mechanical parts carry 1-3 year warranties
- Submit claim through our portal: boatsgroup.com/warranty
- On-water service available in major ports (Miami, San Diego, Seattle)
Need Help With Marine Parts Returns?
Our certified marine technicians are here 7 days/week:
? Mon-Fri: 7AM-10PM EST
? Sat-Sun: 8AM-6PM EST
? 1-800-BOATS-01
Note: All returns subject to inspection by our marine certification team.
Last Updated: [Insert Date]
This policy:
- Addresses marine industry specifics (EPA regulations, hazardous materials)
- Aligns with your shipping policy's structure and visual style
- Includes commercial user provisions (advanced replacements)
- Provides clear financial terms with table formatting
- Covers international compliance needs